Privacy Policy
This policy describes how Kalem collects, uses, and stores personal information gathered through the kalem.info website and associated contact channels. It applies to all visitors and persons who contact Kalem directly.
Who Controls Your Data
The data controller for personal information collected through this website is Kalem, operating from Jl. Casablanca No. 39, Jakarta 12870, Indonesia. For data-related enquiries, contact [email protected].
Kalem is a nutritional food-supplement business registered and operating under Indonesian law. Data handling practices comply with applicable Indonesian data protection regulations, including Government Regulation No. 71 of 2019 on the Implementation of Electronic Systems and Transactions, and Law No. 27 of 2022 on Personal Data Protection.
What Information Is Gathered
Kalem collects only the information necessary to respond to enquiries and fulfil documentation requests. The categories of personal data collected are as follows:
Kalem does not collect sensitive personal data — including national identity numbers, financial details, or health information — through this website or its contact channels.
How and Why Data Is Used
Personal data submitted through the contact form is used solely to respond to the submitted enquiry and, where applicable, to fulfil documentation requests such as certificates of composition. Data is not used for automated profiling, sold to third parties, or used for unsolicited marketing communications.
Server log data (IP address, access timestamps, browser type) is retained for a period of 90 days for security monitoring and is not cross-referenced with individual contact records unless a security incident requires investigation.
Analytics data collected via cookies is processed in aggregate form. Individual users are not identifiable in the processed analytics output. See the Cookie Policy for details on the specific cookies used and how to manage preferences.
How Long Data Is Kept
Contact form submissions are retained for a period of two years from the date of submission. This retention period covers the standard follow-up window for documentation requests, wholesale enquiry processing, and general correspondence. After this period, data is deleted unless an active relationship (such as an open wholesale account) requires continued retention.
Where contact submissions are associated with a specific lot documentation request, the contact record may be retained for a period aligned with the lot record retention period (minimum three years from the lot date), to maintain a complete chain of correspondence for audit purposes.
You may request deletion of your personal data at any time by contacting [email protected]. Kalem will respond to deletion requests within 14 calendar days. Deletion will be confirmed in writing.
Data Subject Rights
Under applicable Indonesian personal data protection law, individuals have the right to request access to personal data held about them, to request correction of inaccurate data, and to request erasure of data where there is no legitimate basis for continued retention. These rights may be exercised by contacting Kalem at [email protected].
Access requests will be responded to within 30 calendar days. Kalem will ask you to verify your identity before disclosing personal data associated with a contact record.
If you believe your data has been handled in a manner that is inconsistent with this policy or with applicable law, you may raise a complaint with the relevant Indonesian data protection authority.
Nutritional Supplement Classification
Kalem products are nutritional food-supplements registered with the applicable local regulatory authority under food-supplement classification. Products meet compositional and labelling requirements for nutritional supplement categories.
We recommend speaking with a qualified wellness or nutrition professional before introducing any supplement to your daily routine, particularly if you have specific dietary requirements.